Shipping Terms

Our Delivery Services

We use a nationally recognised parcel delivery service for all orders, so you can be assured of reliable and fast service.

Our delivery options and prices

You will pay postage and packaging cost depending on your delivery address

All our shipping rate are Flat rate

UK

• £2.00 - Standard Royal Mail 
• £4.99 - 24 hours tracked

Europe/EU*

• £14.99 - Standard Royal Mail International
  

Europe/ROW*

• £23.99 - Standard Royal Mail International

* may be subject to your country Import Custom Duty and Tax on your purchase (your responsible to check and pay these cost).

All of our delivery times are based on the number of working days (Monday to Friday) you should expect to receive your delivery within 5 working days. Delivery times may vary during our busiest trading periods.

 

Click & Collect (Watford WD24 4AY)

If you choose our Click & Collect service, the Collection Address: 9 Bermer Place, Imperial Way, Watford WD24 4AY

Please allow 2 to 3 working days for us to prepare your order.

Collection is by strictly by appointment only or on the Date/Time Slot fixed in our order confirmation subject to quote availability.

If you have urgent order, please WhatsApp to confirm stock availability.

 

Fresh and Frozen products to be shipped by Next Day Delivery Service (UK address only & Excluding postcode which Royal Mail CANNOT commit Next Day Delivery)

Please check out with Next Day Delivery Option only for Frozen & Fresh products.

Items will be shipped Next Day Delivery (Monday to Thursday). Frozen Foods will defrost or part-defrost in transit.

 

Restricted Deliveries

Highlands and Islands All customers in the highlands and islands of Scotland, the Isle of Man, the Channel Islands, Northern Ireland and the Scilly Isles, please note that deliveries to your area may take a little longer than those advertised*

* Applies to the following postcodes BT, GY, HS1-9, IM1-9, IV21-56, JE, KA27-38, KW15-17, PA41-49, PA60-78, PH41-44, TR21-25, ZE1-3.

If you have questions about your order, please contact our customer services by calling 0208 428 0909 or using our contact us form and we will be happy to help trace your order for you.

Please see our Terms of use for more information.

Overseas delivery

Please check out and choose shipping options available.

Note: fresh and frozen products are for UK address only as we cannot ship these kind of products to overseas. Please do not add to cart.

 

Return policy

Click for additionals Return & Return policy for Fresh and Frozen Foods.

In accordance with Xihaha policy of offering outstanding customer service, you may return any item you have received from www.xihaha.co.uk under the following conditions:

• The item must be returned within 14 days of delivery date.
• Books must be in unused (re-saleable) condition.
• CDs/VCD/DVD/Software must have their holographic seal or shrink-wrap intact.
• Any other item must be returned in new condition with its original packing and accessories.
• Grocery products are not returnable.

Our refund guarantees your statutory rights and does not affect them in any way. Unfortunately, we cannot refund postage costs where an item is not damaged or faulty.

Returning Items by Post

Please follow these simple step-by-step instructions:

1. Contact Xihaha customer service to get a Return Reference Number.
2. Repackage the products securely and send the products together with
3. the reason for return
4. the invoice number
5. your e-mail address or telephone number
6. instructions as to whether you would like a refund or a replacement

You will find further instructions and the Returns address on the paperwork that arrived with your order.

All unwanted goods must be in resalable condition, in their original packaging, and with any security seals still intact.